01 National equipment distributor
Jessica, AI receptionist
Hundreds of calls a month answered. Stock checked live in NetSuite. A summary to the owner after every call.
Sydney, Australia — AI Ops Factory
Smarter Systems. Real Outcomes.
We connect your tools, automate operational work, and turn incoming requests into completed business actions.
Incoming
A customer rings
Your number, any hour
AI worker
readyJessica
Says she is an AI, then handles it
NetSuite
Stock checked
Microsoft 365
Job booked
Your CRM
Lead updated
Done
Summary sent to you
Transcript attached, by email or Telegram
How it works
How it plugs into your business.
Your customers ring or email. Jessica answers, checks your systems, and tells you what happened.
Scroll to follow one call
01 · Your customers
A customer rings.
Any hour, on your number. Emails and web enquiries land on the same desk.
02 · AI worker
Jessica answers.
She says she is an AI, speaks plain English, and every call is logged with a transcript.
03 · Your systems
She checks your systems.
Stock in NetSuite, the job booked in Microsoft 365, the truck's ETA from Webfleet, the lead updated in your CRM.
04 · You
You get the summary.
A summary and the transcript after every call, by email or Telegram. A person steps in for anything she cannot answer.
The same call, as a map
Your customers
A customer rings
An email arrives
A web enquiry
AI worker
Jessica
- says she is an AI, speaks plain English
- every call logged with a transcript
Your systems
Check stock · Book job · Update lead · ETA
NetSuite
stock, orders, invoices
Microsoft 365
Outlook, Teams, SharePoint
Your CRM
leads, follow-ups
Webfleet
trucks, delivery times
You
Your computer and phone
summary and transcript after every call, by email or Telegram
A person steps in
anything she cannot answer
0104
How it works
How it plugs into your business.
Your customers ring or email. Jessica answers, checks your systems, and tells you what happened.
The same call, as a map
Your customers
A customer rings
An email arrives
A web enquiry
AI worker
Jessica
- says she is an AI, speaks plain English
- every call logged with a transcript
Your systems
Check stock · Book job · Update lead · ETA
NetSuite
stock, orders, invoices
Microsoft 365
Outlook, Teams, SharePoint
Your CRM
leads, follow-ups
Webfleet
trucks, delivery times
You
Your computer and phone
summary and transcript after every call, by email or Telegram
A person steps in
anything she cannot answer
Connect
Bring your systems together.
AI workers run inside the tools you already use, on your live data, and every action they take leaves a record.
NetSuite
Stock, orders, invoices, purchasing
Microsoft 365
Outlook, Teams, SharePoint, Excel
Your CRM
Leads, follow-ups, appointments
Webfleet
Trucks, delivery times
Your phone line
Calls and SMS on your number
Telegram and WhatsApp
Summaries and handovers
And almost anything with an API.
Outcomes
Requests in, work done.
02 Internal, runs our own operation
Mission control
Many agents working one job board, with a record of every action, checks at every stage and live monitoring.
03 Sydney wholesale group
Back-office agents
Invoice chasing and stock reconciliation run every night of the week, with a record of every action.
04 National equipment distributor
NetSuite operations agents
Stock, orders and customers looked up live. Sales orders, invoicing and purchasing run by agents, with a record of every step.
05 Sydney wholesale group
Microsoft 365 automation
Outlook triage, receipt hunting, Excel reports and SharePoint document flows, handled overnight and summarised by morning.
06 National equipment distributor
Quote follow-up agent
Every quote chased daily by email and SMS until it gets an answer. Nothing falls through the cracks.
Why AI Ops Factory
Practical automation, on your systems, with a record of everything.
Connected, not bolted on
Agents work inside NetSuite, Microsoft 365 and your CRM, on your live data. No new platform to learn.
Work that actually eats hours
Calls, quotes, invoices, bookings and follow-up. Scoped and quoted before work starts.
A record of every action
Every call logged with a transcript, every action recorded, a person approving where it matters.
Less admin on your desk
A summary after every call. Nobody chained to the phone or the inbox.
Pricing
Straight numbers.
Every build is scoped and quoted before work starts. Prices in Australian dollars, set 20% under the going market rate. No retainers, no per-seat surprises.
Receptionist
Most requested$359 a month, $790 setup
Your own Jessica. She answers your number, checks stock, books jobs and sends you a summary after every call.
- Voice agent on your number
- Live lookups in your systems
- Call summaries by email
- 30 days of tuning
Automation
$3,300+ one-off build
Invoice chasing, stock reconciliation, report runs and email triage, done by agents inside NetSuite and Microsoft 365.
- Agent and integration build
- A record of every action, approvals where you want them
- Runbook and handover
- 30 days of tuning
Outbound
$795 a month, plus 70c a call minute
Agents that work your pipeline: capture leads, follow up by call, email and SMS, chase quotes, book appointments.
- Lead capture and follow-up
- Call, email and SMS outreach
- CRM updates and appointment booking
- Approvals where you want them, 30 days of tuning
Consulting
$2,150 per day
We map your workflows, find what is worth automating, and hand you a plan with a fixed build quote. Then we build it.
- Workflow mapping, on site or remote
- Automation opportunity map
- Fixed-price build plan
- Day fees credited if we build
Operations
$18,000+ per engagement
A crew of AI workers with a shared job board, live monitoring and checks at every stage. The system we run our own business on.
- Many agents on one board
- Mission control and monitoring
- Ongoing support available
Questions
Straight answers.
A scoping call within two business days. You get a fixed quote and a build plan. If it is not a fit, we say so.
NetSuite, Microsoft 365 (Outlook, Excel, SharePoint, Teams), most CRMs, Telegram and WhatsApp, phone networks, and almost anything with an API. Jessica runs on this exact stack today.
Yes, it is a specialty. Stock, sales orders, invoicing, purchasing, warehouse and reporting, with AI agents doing the lookups and the legwork. We build and run these every day for a national equipment distributor.
Yes. Outlook and email triage, Excel reports, SharePoint and OneDrive document workflows, Teams notifications and Power Automate style processes, with AI agents working across all of it.
A paid mapping day at $2,150: we walk your workflows, find what is worth automating, and hand you a plan with a fixed build quote. Build with us and the day fees come off the build.
Yes. We build coding and automation systems around Claude Code and Codex, turning your workflows into tools, scripts, dashboards and internal apps your team actually uses.
When it genuinely fits. Practical integrations only: wallets, payments, smart-contract workflows. We will tell you straight when a plain database does the job better.
Yes. You are on one now, with a real AI receptionist behind the call button. The same craft we sell.
No. We run the models and the infrastructure. You get a working system and a record of everything it does.
Builds are staged and tested. You see it working on your real work before final payment.
Book a discovery
Put the factory to work.
Tell us what eats your hours. We will tell you what an AI worker can take off your plate. Straight answer, no pitch deck.
How it works
- 1 Tell us what eats your hours
- 2 A scoping call with James
- 3 A fixed quote, then live in weeks
James Yu builds and runs these exact systems every day for a national equipment distributor. You deal with him directly and he answers for the work personally.